The following are services offered by Warsaw Public Library: OWWL on-line catalog circulation of books, audio books, DVD’s & Blu-Rays, magazines, large print books, music CD’s, video games, downloadable e-content and other materials for all ages and interests. Several computers, a copy machine, a fax machine, and wireless Internet access are also available for patron use.
Story hours and Programs
The library sponsors programs for all members of the community. An adult must accompany preschool age children when attending a program. Storytime is held weekly, on Tuesdays at 10:30 AM. No registration is required for weekly storytimes. If necessary, registration dates and program attendance size will be announced by staff. Programs will be publicized in various manners including, local newspapers, posters, our website, and newsletters.
Signing up for card
All patrons must sign up for an OWWL library card before borrowing materials, with those over 16 providing current photo identification and proof of current address (if necessary). Children under 17 years old need a parent or guardian’s signature on their registration and the parent or guardian must present current photo identification. Children younger than five years of age may take out materials on a parent, guardian, or adult caregiver’s card, and the adult is responsible for the materials.
The card is free. A replacement card for a lost one costs $2.00. Children must be five years of age to receive a library card.
Using the OWWL Library Card
Residents of Ontario, Wayne, Wyoming and Livingston counties can apply for an OWWL card. This card gives patrons borrowing privileges at Warsaw Public Library as well as access to the resources in the 42 libraries within the four counties of the Pioneer Library System. Patrons who have outstanding overdue fines ($5.00 and up), or lost or damaged materials fees will lose borrowing privileges until an effort to make payments is being made.
Patrons must present their own library card each time they borrow materials and use library computers.
Exceptions: Patrons may pick up interlibrary loan materials for others if they present the card that the materials were requested under. Patrons may check out books for homebound patrons using their own card or that of the patron who is unable to visit the library. Staff may use their best judgment when following borrowing privilege policy, i.e.: if staff person knows patron, or patron has requested and an alert has been noted on their card that others listed have permission to pick up their material.
OWWL Library Card Pin Numbers
Pin numbers are defaulted to the last 4 digits of the patron’s daytime phone number. Patrons may set their own pin number upon the first use of the Pioneer/OWWL library catalog from an Internet connected computer. Patrons can reserve items from Internet connected computers using the Pioneer catalog. They can check when items are due or renew items checked out on their card. Staff can reset pin numbers if the patron presents their OWWL card in person or the patron can change their pin number when using the Pioneer/OWWL catalog from an Internet connected computer.
Children’s Library Use Policy & Procedures
Service to children is an important part of the library’s mission. We welcome children in the library and hope that their experiences here will be positive.
Please keep in mind that the library is a public place open to all individuals. It is not the library staff’s function to provide supervision or to care for unattended children. The following guidelines will help insure a good library experience:
- For their comfort and safety, a responsible caretaker must accompany children under 7.
- Any child who feels unsafe in the library for any reason should inform a library staff member.
- If children are left alone in the library, library staff will attempt to contact a parent or guardian. If no responsible adult can be located, staff will contact the local police department.
- Caregivers are expected to be aware of the opening and closing times of the library, bearing in mind that these can and do change. Power failures or other emergencies can occur and may require unexpected closing of the building. Since children left alone outside the library could be vulnerable, an effort will be made to contact the parent, guardian, or caregiver prior to closing. If, however, a child is left at the Library after closing time or as the result of an emergency closing, the police will be called.
- Children ages 7 through 17 may use the library without a caretaker being present. They are expected to adhere to the same standards of conduct expected of adults. All library users are expected to respect library property and to act in a manner appropriate to the use and function of the library. Children who do not use the Library appropriately may be asked to leave the building.
- The library believes it is the right and responsibility of a parent or guardian to determine what is appropriate material in order to meet personal family standards and guidelines. Parents are encouraged to accompany their children and to select material with their children or review their children’s selections. The library is not responsible for a minor’s selection of library materials.
- Adults who are using the Internet or other library services and programs must supervise or provide guidance and behavior control for minors accompanying them. The library reserves the right to prohibit Internet use, and/or ask the adults and minor children to leave if unacceptable behavior persists.
- Library policy requires the signature of a parent or guardian to approve the application for a library card for anyone under age 17.
- The Library requires the parent or guardian of a minor child to be responsible for all overdue, lost or damaged materials and fines, fees and other debts accrued by a minor child.
- All children under age 17 must have written permission from a parent or legal guardian, signed on the library permission form in the presence of a library employee, to access the Internet. The library is not responsible for the content or appropriateness of any materials accessed on the Internet.
- All library-owned computers in the Warsaw Public Library are currently filtered in compliance with the Children’s Online Protection Act (CIPA). Filters limit materials accessed by the user, although they do not guarantee that objectionable material will not be seen.
- Children’s use of all library materials, including the Internet, is the sole responsibility of the parent or guardian.
- All personal belongings should be kept with patrons at all times. The staff cannot store personal belongings.
New books, all other books and audio books, magazines 21 days, 2 renewals
DVDs – 7 days, and 1 renewal with the exception of series/seasons 21 days, and 1 renewal
Further renewals of all materials are at staff discretion.
Computer, Internet, and Wireless Use Policy and Procedures
Refer to Warsaw Public Library Computer, Internet, and Wireless use policy, which is placed next to public use computers. Those under 17 must have a minor internet use permission form signed by a parent or guardian which is to be kept on file at the library in order to use library-owned computers with internet service.
Warsaw Public Library Computer and Internet Use Policy & Procedures
Minor Internet Use Permission Form
The Warsaw Public Library provides both Internet access on library computers and wireless Internet connections for patron laptops to try and ensure free access of ideas and information as well as resources for personal enjoyment and education. Warsaw Public Library is only responsible for the content of those pages bearing its name.
Pioneer Library System contracts with Time Warner to provide content filtering to ensure its libraries are in compliance with the Children’s Internet Protection Act (CIPA). This is in order to remain eligible for certain federal funding. Warsaw Public Library cannot and does not guarantee that the filtering software will block all obscenity, child pornography, or other materials that are harmful to minors. Nor can the Library guarantee that filtering software will not restrict access to sites that may have legitimate research or other value. Parents are therefore ultimately responsible for monitoring the Internet activity of their children even though filtering software is used.
All Internet access will be limited to legal use in compliance with the Children’s Internet Protection Act (CIPA) and the Neighborhood Act (PL 106-554).
CIPA Compliant Internet Safety Policy
- Users may not access inappropriate matter, such as matter that is obscene, pornographic, threatening or otherwise in violation of community standards.
- Users must be cautious when using e-mail, chat rooms, instant messaging, discussion groups, newsgroups, game rooms, and all other forms of communications. Internet users should be aware that viewing certain materials in the public library might be considered improper in time, place, and manner. Users must respect the rights of other library patrons not to be inadvertently exposed to materials and images that may be considered offensive. The library staff reserves the right to end an Internet session at any time if it is creating a disturbance, and will monitor Internet use by minors to the extent practical.
- Users may not engage in unlawful online activities or misrepresentation. Users may not attempt unauthorized access including hacking to any computer system.
- Users may not make unauthorized disclosure of, or dissemination of a minor’s personal information by means of Internet, e-mail, or any other electronic technology. A minor is anyone under 17 years old. Those under 17 must have parental permission to disclose personal information.
Records related to an individual’s Internet use are confidential and shall not be disclosed except to the extent that is necessary for proper library operation, upon request or consent of the user, or where otherwise required by statute.
- Card holding patrons may use library computers for up to 2 hours per day. Patrons may use computers for one half-hour per day if other patrons are waiting. Use of computers for school assignments and job searching will take precedence over other uses. This will be determined at staff discretion.
- Student Internet users under 17 years old must have the signature of a parent or guardian to be kept on file at the library in order to use the Internet.
- Patrons can only reserve computer time in person and for the same day.
- Patrons may print out from library computers for $.25 a page.
- Only two people are allowed to use a single computer at one time. If both patrons at a computer are minors, both must have signed parental permission on file at Warsaw Public Library.
- Library Computer users without library cards may request a guest user pass at front desk. The guest must present current photo ID. If ID is not available, guest must verify name and identity in order for staff to determine if guest has an active card in the system. Guest passes are good for one time use.
- Patrons who have outstanding overdue fines ($5.00 and up), or lost or damaged materials fees will be barred from computer privileges until an effort to make payments is being made.
- Patrons may not block or turn computer monitors in any way.
- A patron, who accidentally opens an inappropriate web site and cannot close it, should report this fact to the front desk immediately.
Board approved November 10, 2009, April 13, 2010, and November 9, 2010, December 14, 2010, November 9, 2015, March 12, 2019
Damaged or lost materials
All library patrons will be responsible for the materials they use at and borrow from the library. Patrons will be responsible for the cost of replacing materials damaged beyond usefulness and for lost materials. Damaged materials paid for by a patron may be given to him or her if staff deems it possible. Patrons may not purchase the replacement items themselves in lieu of paying the cost of the lost item to the library.
Donations and Gifts
The Warsaw Public Library gift policy is to accept all gifts offered provided that the following provisions are agreeable to the donor. The Library Board may dispose of any gifts as they see fit for the benefit of the Library and its patrons.
The staff will evaluate any and all donated materials. Useful additions will be put in the library collection. All other materials will go to the annual book sale, unless they are too old or in too bad a condition to be sold.
Gift items such as furniture, office equipment, and etc. will be evaluated on the basis of usefulness to the staff and patrons. We reserve the right to accept or reject such gifts. We also reserve the right to dispose of gifts when the time comes that they are worn out or become no longer useful, or when new items become available.
Copies (letter, legal and ledger size) and computer and microfilm printouts: $.25 per page
First three copies for school projects are free.
Fax charges: $1.00 per page for local calls
$2.00 first page and $1.00 for each additional page for long distance calls
$3.00 first page and $1.00 for each additional page for overseas calls
All Adult books and magazines, All audiobooks, $.20 a day, up to $5.00
DVDs and Blu-Rays, $ 1.00 a day, up to $5.00
Inter-library loans no show after one week $ 1.00 per item
Replacement Library Card $ 2.00
Fines do not accumulate on days the library is not open.
Interlibrary loan services are available to patrons free of charge when borrowing materials within the 42 member Pioneer Library System. Patrons can put items on hold using the OWWL on-line catalog with or without library staff assistance, and will be notified by phone, text or e-mail (patron’s choice) when the materials they asked for arrive at Warsaw Public Library. Patrons with no outstanding fines may order materials not found in libraries of the Pioneer system by paying a $5.00 non-refundable fee for each item requested. Items ordered through Interlibrary loan that are not picked up after one week will be charged 1.00 per item and the items will be returned to the loaning library.
Safety Policy and Procedures
At Warsaw Public Library the Board of Trustees strives to maintain a safe and secure environment for its staff and patrons within the building and on the grounds. Therefore the following policies have been established:
WARSAW PUBLIC LIBRARY PATRON CODE OF CONDUCT as referenced in the Safety Policy and Procedures
It is the intent of Warsaw Public Library to provide a safe and secure environment for its patrons and staff within the building and on the grounds. Observing this Code of Conduct and all related library policies helps to make the library a welcoming place for the entire community. Therefore, the following policies have been established:
The following policies are in effect at all times:
- Shirts and shoes are required to enter the building
- Smoking is not permitted on library premises; and is prohibited within 100 ft. of the entrances, exits, and outdoor areas of the library (as per New York Public Health Law §1399-o)
- Beverages and snack foods may be enjoyed in the library so long as users clean up afterwards
- Only service animals are permitted inside the building
- Flyers must be approved before being posted to the community bulletin board
Behaviors that interfere with normal library operations, compromise safety or security, or prevent others from using or enjoying library services are prohibited. These include:
- Excessive noise that disturbs other library users
- Treating library materials, equipment, and furniture in destructive manner
- Handing out unsolicited literature or petitioning on library premises
- Fighting, both physical and verbal
- Larceny or theft of library materials or the private property of other library users or staff
- Foul language, obscene conduct, and/or indecent exposure.
- Personal property must be attended/secured at all times.
- Behavior that is prohibited by law
- Using the library’s computers and/or internet connection in an illegal way.
Violation of this Code of Conduct and/or library policy will be addressed in these steps:
- A verbal warning will be issued
- The person(s) will be asked to leave the library
- Police will be called if the person(s) does(do) not leave
- If at any time library staff feels that a behavior is threatening or dangerous, police will be called immediately
- Refer to the procedures outlined in the code of conduct – violations for further steps.
To our Patrons: Please inform a staff member if you feel another’s behavior or activity is unreasonably interfering with your use of the library or you feel unsafe. Any determination by library staff that a rule of behavior has been violated must be supported either by direct and reasonable observations of or by complaints made by other persons that, in the judgment of staff, appear reasonably true.
Code of Conduct-Minor Violations
Staff members are empowered to determine the severity of the Code of Conduct violations that they observe. If a violation is considered minor, i.e. if there is no immediate threat of danger to staff or patrons or threat of damage to library property- the following steps will be taken.
- Staff will give the patron one warning, either verbally or in writing using the Violation Notice form and Code of Conduct pamphlet (attachments)
- If the patron persists with the behavior for which he or she has been notified, he/she will be asked to leave the premises for the rest of the day.
- If the person does not comply with the request to leave the premises the police will be called. If this step is taken, the incident becomes a major violation.
Code of Conduct-Major Violations
If a staff member observes a patron involved in a significantly serious violation of the Code of Conduct such as any behavior that a reasonable person would find threatening, intimidating, or offensive, or behavior that is prohibited by law which may include but is not limited to-theft, vandalism, harassment, threats, criminal activity, or violent or dangerously reckless behavior, the staff member will proceed as follows.
- Staff will call the police “911”
- The supervising staff person who is present should oversee the documentation of the incident as well as its resolution. (Incident Report-Attachment)
Incident reports should be filed:
- In all cases where it is necessary to confront a patron for a minor violation and patron has to be asked to leave for the day because of non-compliance.
- In all cases of major violations of the Code of Conduct.
- In cases where any patron persists in minor violations of the Code of Conduct.
Procedures- Incident reports are used to document safety and security issues and should be filled out as completely as possible. Incident reports are to be kept in a file at the front desk and staff will notify other staff of new incidents or Repeat Offenders.
- If a patron commits a major violation of the Code of Conduct
- Or if a patron persists in documented minor rules of conduct violations, i.e. Repeat Offender
The Library Board delegates authority to the Director to ban a patron from the library for a period of time. If the Director is unavailable, all staff members may temporarily ban an individual for the rest of the day. A patron may be banned from library premises for one week up to six months under the circumstances A. or B.
- The Director shall consult with the staff and Board President about the incident.
- The Director will decide the appropriate length of banning.
- The Director will provide a written determination letter specifying the reasons for the banning and the appeal process and a copy of the Warsaw Public Library Safety Policy to the patron who committed the Major Violation of the Code of Conduct or to the repeat offender who it is deemed it is appropriate to ban, within one business day.
- The Director may review or reconsider the decision or the banning length upon written request by the patron and issue any changes in writing to the patron.
- Library Staff will be kept appraised of the status of the banning.
- The Library Board will be kept appraised of the banning in writing and a copy of the written determination letter will be forwarded to the Warsaw Village Police.
- The Library Director and the Library Board may permanently ban a patron who has committed a Major Violation.
The Director’s second written determination may be appealed in writing to the Library Board within 10 days after the patron receives the Library Director’s second determination letter. Such notice shall be filed with both the Library Director and the Library Board President, c/o Warsaw Public Library, 130 N. Main St. Warsaw NY 14569.
Support of Staff Members’ Actions
The Director and Warsaw Public Library Board of Trustees will support library staff members who have acted on their best judgment in confronting a person who has violated the Code of Conduct.
Patron Complaint Policy and Procedures
While the Warsaw Public Library endeavors to provide the highest
levels of satisfaction and library services to its patrons, we recognize that occasionally, patrons may wish to raise a complaint pertaining to an issue that interferes with their use and enjoyment of the Library. A Library patron initially may choose to raise his or her complaint on an informal, verbal basis with the Library’s staff. In the event that the patron elects not to do so, or that the complaint proves not susceptible to informal resolution, the patron should request and complete a Patron Complaint Form (see attached). The Library Director will review promptly all completed Complaint Forms, and where appropriate, attempt to resolve the
complaint directly. If the patron is not satisfied with the response provided, and/or if the Director identifies the situation as one in which Board input is warranted, either or both parties may bring the written complaint to the attention of the Board of Trustees. Patrons desiring to do so may also request an opportunity to address the Board at one of its monthly meetings.
The Board will promptly review all complaints presented to it, provide a verbal and/or a written response to the complainant, and take any further remedial action warranted by the particular circumstances. The decision of the Board of Trustees with respect to a complaint shall be final.
Reconsideration of Library Materials
In line with the Library Bill of Rights, the Warsaw Public Library Board of Trustees holds the choice of library materials by patrons is an individual matter. While a person may reject materials for himself, he may not exercise censorship to restrict access to the materials by others.
In recognizing that a diversity of materials may result in some requests for reconsideration, the following procedures have been developed to assure that objections, complaints and suggestions are handled in an attentive and consistent manner.
- The person with the request for reconsideration should be referred immediately to the Library Director or to the person in charge in the absence of the Director. The person in charge should explain to the patron that selections are made in accordance with the Materials Selection Policy of Warsaw Public Library. If the user is not satisfied with the explanation received, he or she may ask for reconsideration in the following manner:
- The person making the request for reconsideration must complete a Request for Reconsideration of Library Materials Form.
- The filled out form will be referred to a committee consisting of the Library Director and other staff members who select items.
- The committee will reconsider the item in question using the Materials Selection Policy and reviews from recognized sources.
- The Library Director will then write to the patron regarding the committee’s recommended action.
- If the patron desires further action, he or she may appeal in writing to the Warsaw Public Library Board of Trustees.
Meeting Room Use
Rules and Regulations: In line with the Library Bill of Rights, the Warsaw Public Library welcomes the use of its meeting room for activities of a civic, cultural, and educational nature. The room is not available for purely social or religious purposes, for benefit of private individuals or commercial concerns, or where, in the judgment of the Library Director, disorder may be likely to occur. The room is available to nonprofit groups in the community regardless of the beliefs or affiliations of their members. Library-oriented programs will be given preference for use of the room. It is understood that all meetings held will be open to the public, should anyone wish to attend. Upon adequate notice and for adequate reasons, the Library Director reserves the right to revoke permission to use the meeting room.
Reservations: Requests for the use of the meeting room should be made to the Library Staff as much in advance as possible. It is the responsibility of the group to schedule the meeting room.
Regulations: To be posted in the Meeting Room
- No admission fee may be charged or collection taken.
- No product of service may be sold without the permission of the Library Director.
- Light refreshments may be served, providing organizations provide their own utensils and clean up.
- Organizations requiring special audiovisual equipment must request well in advance, as the library may be required to borrow it from the Pioneer Library System.
- Any organization using the room is responsible for setting it up according to their needs and returning it to the order in which it was found.
- All publicity for the meeting room use is the responsibility of the organization, and the address of the library may not be the official address of the organization.
- Youth organizations using the meeting room must have at least one adult over 21 present at all times.
- Scheduling of the meeting room during hours the library is not open is discouraged.
- No group or organization using the meeting room will discriminate on the basis of race, color, national origin, sex, religion, age or handicapped status in the provision of services.